Methodology
How we run an engagement.
Four phases. Each one has a clear deliverable. You can stop after any of them if it isn't working for you.
Sit down with your ops team
We shadow the people actually doing the work — not the people describing the work. Most of the time savings hide in the steps no one bothers to document.
We come out with a ranked list of candidate workflows scored on volume, time spent, brittleness, and risk if automated incorrectly.
Deliverables
- Workflow inventory
- ROI estimate per workflow
- Recommended starting point
Map the workflow end to end
Every click. Every conditional. Every edge case the team has learned the hard way. We document it as a flow diagram and as a written spec.
You sign off on the map before we write a line of code. No surprises, no scope creep.
Deliverables
- Flow diagram
- Edge-case catalog
- Success criteria
- Failure escalation plan
Ship the automation
We pick the right tool for each step. Browserbase for cloud-grade headless runs, BrowserOS for tasks that need a real desktop session, deterministic Playwright for the predictable parts, and LLM calls only where judgment is genuinely needed.
We stage it against your real systems with a kill switch. You decide when it goes live.
Deliverables
- Versioned automation
- Staging environment
- Monitoring + alerting
- Run-on-demand interface
Audit, report, improve
Every run is captured: video, DOM snapshots, decisions, inputs, outputs. You get a daily summary, a weekly digest, and a monthly review.
When something breaks — and something always breaks — we know within minutes, not weeks. Most fixes ship the same day.
Deliverables
- Daily / weekly / monthly reports
- Full audit trail per run
- SLA on incident response
- Continuous improvement
Want to see what phase 01 looks like for your team?
We'll spend 30 minutes mapping one workflow with you, free. If it makes sense to keep going, we'll send a proposal. If not, you keep the map.